A result has to be measurable.
Every project starts from a measured starting point. Without a baseline, we cannot tell whether operations have improved.
Every result has the same structure.
So that results can be compared and it is clear what was measured.
Five points
- starting point and baseline
- business problem
- ENTER's intervention and the technology used
- adoption
- result and measurement method
What can be measured.
- Speed
- processing time, approval time, lead time
- Capacity
- cases per FTE, backlog
- Quality
- error rate, rework, exceptions
- Costs
- cost per case, administrative time
- Adoption
- active use, retention
- Management
- plan accuracy, reporting speed
The method belongs with the result.
For every number, we say what it means and how it was produced.
- Data source
- System logs, not an impression from a meeting.
- Period
- An equally long period before and after.
- Sample
- How many cases the measurement covered.
- Comparison
- Against the baseline, not against an estimate.
No number without evidence.
Until a number has evidence behind it, we describe the scope of work in words.
We publish a number only with
- an owner and a source
- a described methodology
- the date it was last verified
- the client's approval
We don't sell a number of automations. We measure the change in operations.
There are no case studies here yet. We are preparing them again and will publish them only after the client approves the reference.
What could be measured in your company?
An introductory 30 minutes on your specific situation. We set the baseline and measures for the selected process.