Track service requests from first contact to completed work.

Requests arrive through different channels. Dispatchers need to know who is available, technicians need the right information and managers need to see deadlines. We help connect the steps and reduce manual coordination.

Book a 30-minute callSee the example

Illustrative facility management scenario — not a report of an implemented project.

A technician with a tablet in a plant room

Today

Where work gets delayed

  • Requests from many channels
  • Phoning technicians
  • Late work reports
  • Response times hard to track

What it looks like in practice

  • Requests are received by phone, email or messaging apps.
  • Dispatchers contact several technicians to check availability.
  • Work reports are completed long after a visit.
  • Contractual response times are difficult to monitor across cases.

An improved process could look like this

Illustrative example — no client data.

Today

Manual approach

Coordination by phone and email

  1. Service requestInformation scattered across channels
  2. DispatchRepeated phone calls
  3. Job reportWritten later
  4. InvoicingRecords assembled manually

With ENTER

Proposed approach

One record from request to invoice

  1. Service requestOne case record from approved sources
  2. DispatchTechnician assignment proposal for dispatch review
  3. Job reportField record prepared for review
  4. InvoicingLink completed work and approved billing details

Illustrative example

Who does what in the proposed process

People on the edge make the decisions. The proposed steps run in the loop and your systems sit at the core. Click a role or a step to see what it handles.

Facility Management · Illustrative example Illustrative example
Your systems CAFM / tickets Microsoft 365 E-mail Accounting Contracts Warehouse Phone Web Workflow coordination
People decide The system carries out permitted actions Data comes from defined sources

Illustrative example — no client data. This shows a possible process, not a product available off the shelf. How AI agents work is explained on the AI Agents & Automation page.

What automation could handle

  • Automation

    Classify incoming requests

    Use agreed categories and flag unclear cases.

  • Automation

    Prepare assignments

    Suggest technicians based on available skills, location, schedule and service requirements. The dispatcher decides.

  • Automation

    Monitor deadlines

    Flag contractual response or completion milestones.

  • Automation

    Prepare work records

    Connect job information, materials and approved work reports to invoicing.

Before we start

What we check and what we measure

Checked first

Intake channels, technician qualifications, service coverage, contractual deadlines, mobile usability and exception handling.

Measured

Time to assign a request, deadlines met, completeness of work records and administrative time per job.

Next step

How to start

Bring an example of a service request that involved too many calls or missing information. We can review the process and identify a manageable first improvement.

  1. Bring one exampleA service request that involved too many calls or missing information.
  2. Identify a first improvementWe review the process and identify a manageable first improvement.
  3. Audit → Adoption → IntegrationIf it makes sense to continue, we start with an Audit: a map of bottlenecks with your leadership team. Adoption and Integration follow.

See how we work

Questions

Questions we often hear

Will automation assign technicians without approval?
That depends on the approved rules. Complex or exceptional assignments can remain with dispatch.
Can this connect to our service software?
We assess available interfaces and permissions first.
Can we monitor service levels?
Where contract rules and timely data are available, we can design relevant checks and alerts.
How do we decide the cost?
We scope one process and its integrations before quoting.

What is holding back your growth today?

Book a 30-minute callWe go through one process and whether and where it makes sense to start with an Audit. Send us a messageDescribe the process where work gets stuck. We will get back to you.

The initial call is an introduction. The Audit and any further work are scoped and agreed separately.