An AI agent is software. Not a character.
It has a task, limits, permissions and an owner. Like any other system.
Without this, it does not go live.
- a clear task and limits
- permitted data and tools
- human approval where required
- a log of every step
- an owner in the company
Unstructured input, verifiable output.
- Requests
- Sorts them and routes them on.
- Documents
- Extracts data, checks completeness.
- Knowledge
- Answers from company data, with the source.
- Quotes
- Prepares a draft for approval.
The difference is who chooses the step.
- Rule
- The procedure is known in advance.
- Agent
- The content needs to be understood.
- Combination
- The agent prepares the exception, a person approves it.
- Neither
- A process without an owner gets sorted out first.
We do not cut people. We cut unnecessary work.
Less manual work. The same level of control.
Discuss where an agent fits.
We show where a rule is enough and where an agent belongs.