A system must work on Monday morning too.
A demo works once. Operations must last for years.
A pilot and operations are not the same.
A pilot proves it can be done. Operations prove it lasts.
Ready before an outage happens.
- Deployment
- Environments and access under control.
- Monitoring
- The system reports the problem, not the user.
- Outages
- An agreed response time and procedure.
- Changes
- Each has a reason, a test and a record.
The things that decide availability.
- backups with a tested restore
- who has access to what
- operating costs
Someone else can take over operations.
Documentation and access belong to the company, not the supplier.
A supplier can be replaced. Operations must not stop.
Discuss production operations.
We walk through what would happen if your operations went down.