Infrastructure and operations

A working solution also needs a plan for day two.

A system is not finished when it launches. It needs monitoring, support, secure access and a way to recover when something fails. We define these responsibilities as part of implementation.

Typical flow after launch
  1. TriggerError or outage
  2. MonitoringService monitoring
  3. ReportAlert
  4. PersonNamed contact and escalation
  5. OutcomeRecovery as agreed

On this page

Technician checking a building’s technical room

What it solves

Launch is not the end of the work.

A system needs monitoring, support, secure access and a way to recover when something fails.

What we agree before launch

  • Access management
  • Service monitoring
  • Errors and alerts
  • Backups
  • Recovery
  • Updates
  • Documentation
  • Costs
  • Operating ownership

How it works

Where the solution runs

We distinguish the application environment from where data is stored and where external AI services process information. These locations may differ, even when the application runs in the client’s own infrastructure.

  1. Application environmentWhere the application runs.
  2. Data storageWhere data is stored.
  3. AI service processingWhere external AI services process information.

Where people decide

When something goes wrong

The operating agreement defines a contact, escalation path, support availability and response expectations appropriate to the process.

  • The contact is named in advance.
  • Escalation follows an agreed path.
  • The response matches the importance of the process.

What happens on an error

  1. Error
  2. Alert
  3. Named contact
  4. Escalation as agreed
  5. Recovery

systemautomationa person decidesoutcome

Handover

If you want to take over the solution

Documentation

A clear description of the solution.

Data export

Your data can go with you.

Licensing

Licensing details.

Handover

An agreed handover process.

This makes changes in ownership or suppliers more manageable.

Related

What is holding back your growth today?

Book a 30-minute callTell us about one process and the systems involved. We will discuss whether and where it makes sense to start with an Audit.Send us a messageDescribe the process where work gets stuck. We will get back to you.

The initial call is an introduction. The Audit and any further work are scoped and agreed separately.