Enterprise automation of work between systems.
You lose the most time not in one application, but in the handovers between them.
Not one click. The whole flow.
- Data flow
- A record is created once and moves on by itself.
- Approvals
- A document goes straight to the person who decides.
- Documents
- Data from attachments is written into the system.
- Exceptions
- A non-standard case goes to a person.
Baseline first, then change.
Without a baseline, impact cannot be shown.
We track
- throughput time
- number of manual steps
- waiting time
- error rate
- volume of exceptions
Four phases, one accountability.
- DesignWe measure the baseline and propose a target.
- IntegrationSystems pass data to each other on their own.
- ControlsRisky steps require approval.
- OperationsWe monitor and fine-tune the flow.
Decisions stay with people.
We automate what repeats. People get better information.
Find the first automation priority.
Just describe the process that takes the most time.