Workflow automation for the whole flow, not single tasks.
A workflow starts with an event, knows the rules and passes exceptions to a person.
Workflow automation across departments.
The more hands a process passes through, the longer it waits.
Typically
- orders and invoices
- approvals
- complaints
- internal requests
- reporting
One entry point, one status, one owner.
- Input
- A request arrives through one channel, not by email.
- Data
- Systems fill in what the company already knows.
- Approval
- Only what must be approved is approved.
- Status
- You can see where a case stands and who has it.
A workflow does not bypass people.
It removes retyping and waiting. Decisions and exceptions stay with them.
The goal is a shorter flow.
Fewer errors, and growth without the same growth in admin.
Discuss a specific workflow.
Pick the process that slows you down most today.